Meds To You
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How It Works

From choosing a treatment to a parcel at your door, in five clear steps.

The customer journey

Five steps, one account, no surprises

Every treatment on Meds To You follows the same path. You can see where you are at each stage from your account, and we email you whenever something changes.

  1. Choose a treatment

    A minute or two

    Browse by category or go straight to the treatment you have in mind. Each page explains what the service involves and shows the price before you begin. Nothing is charged at this stage.

    A person browsing on a laptop at home

  2. Complete the online assessment

    About 5 minutes

    Create an account or sign in, then answer questions of the kind a GP intake form asks: your medicines, allergies, existing conditions and whether you have used the treatment before. Answers are saved after every step, and returning customers only confirm what we already hold.

    A clipboard with a health questionnaire and a pen

  3. A prescriber reviews your request

    Usually within one working day

    A UK-registered prescriber reads your assessment and decides whether the treatment can be provided through an online service. If they need more information they ask through your account and by email, and you can update your answers and resubmit.

    A clinician in a white coat

  4. Order, and our partner pharmacy dispenses

    Same or next working day after approval

    Once approved, confirm your delivery address and pay securely. Your order is passed to our registered partner pharmacy, which checks and dispenses it. Your account shows the order as "Being Prepared" while this happens.

    A parcel being handed over

  5. Delivery to your door

    Typically 1 to 3 working days after dispatch

    Your treatment is sent in plain, unmarked packaging to any UK address, with tracking where the courier provides it. The tracking reference appears in My Orders and in your dispatch email. We deliver within the United Kingdom only.

    A delivery van being loaded with parcels
Repeat treatments

Request the same treatment again from your account. Your general answers are carried over for you to confirm, and a prescriber reviews every request.

Follow-up checks

For some treatments the prescriber sets a short follow-up before a further course. It appears in your account when it is due.

Your information

Health answers stay inside your account and are used only for the treatment you request. Nothing is shared with your GP without your consent.

Ready to start?

Choose a treatment and begin the assessment. It is free to start and your progress is saved as you go.

Browse treatments